Notes from the floor.

Insights

Short pieces on running operations, written by the people who do the work.

A new piece each month

Two colleagues discussing figures on a screen

Notes from the floor.

Insights

Short pieces on running operations, written by the people who do the work.

A new piece each month

Two colleagues discussing figures on a screen

Notes from the floor.

Insights

Short pieces on running operations, written by the people who do the work.

A new piece each month

Two colleagues discussing figures on a screen

Logistics

Your depot network was built for last decade’s customers

Networks outlive the customer map they were drawn for. How to tell if yours has, and what to test before you move a single pallet.

Tom Fenn

 · 

18 Sept 2026

Two people inspecting a ribbed wall in low sunlight

Logistics

Your depot network was built for last decade’s customers

Networks outlive the customer map they were drawn for. How to tell if yours has, and what to test before you move a single pallet.

Tom Fenn

 · 

18 Sept 2026

Two people inspecting a ribbed wall in low sunlight

Logistics

Your depot network was built for last decade’s customers

Networks outlive the customer map they were drawn for. How to tell if yours has, and what to test before you move a single pallet.

Tom Fenn

 · 

18 Sept 2026

Two people inspecting a ribbed wall in low sunlight

Integration

The synergy your finance team will actually sign

Deals are signed on synergies and judged on what happens on the floor. A synergy only counts when finance would put its name to it.

Ines Bramley

 · 

4 Aug 2026

A team member listening in a meeting at a shared desk

Integration

The synergy your finance team will actually sign

Deals are signed on synergies and judged on what happens on the floor. A synergy only counts when finance would put its name to it.

Ines Bramley

 · 

4 Aug 2026

A team member listening in a meeting at a shared desk

Integration

The synergy your finance team will actually sign

Deals are signed on synergies and judged on what happens on the floor. A synergy only counts when finance would put its name to it.

Ines Bramley

 · 

4 Aug 2026

A team member listening in a meeting at a shared desk

Cost

Cost to serve: the number most boards have never seen

Margin by product is everywhere. Margin by customer, once delivery, returns and service are counted, is rare, and it changes decisions.

Priya Natarajan

 · 

22 Jun 2026

Two colleagues talking on a warehouse floor among packed boxes

Cost

Cost to serve: the number most boards have never seen

Margin by product is everywhere. Margin by customer, once delivery, returns and service are counted, is rare, and it changes decisions.

Priya Natarajan

 · 

22 Jun 2026

Two colleagues talking on a warehouse floor among packed boxes

Cost

Cost to serve: the number most boards have never seen

Margin by product is everywhere. Margin by customer, once delivery, returns and service are counted, is rare, and it changes decisions.

Priya Natarajan

 · 

22 Jun 2026

Two colleagues talking on a warehouse floor among packed boxes

Operations

What the night shift knows that the board does not

We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.

Jonas Weel

 · 

10 May 2026

A forklift moving stock through a warehouse

Operations

What the night shift knows that the board does not

We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.

Jonas Weel

 · 

10 May 2026

A forklift moving stock through a warehouse

Operations

What the night shift knows that the board does not

We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.

Jonas Weel

 · 

10 May 2026

A forklift moving stock through a warehouse

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