What the night shift knows that the board does not
We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.
Jonas Weel
,
Consultant
·
4 min read
Operations
·
10 May 2026
What the night shift knows that the board does not
We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.
Jonas Weel
,
Consultant
·
4 min read
Operations
·
10 May 2026
What the night shift knows that the board does not
We start every engagement on the floor, on every shift. The night shift is usually where the real process lives.
Jonas Weel
,
Consultant
·
4 min read
Operations
·
10 May 2026
The process on paper is the day-shift process, written by people who work days. At night, with fewer managers and the same targets, people find the way that actually works. Sometimes it is better than the official one. Sometimes it is a workaround for a problem nobody upstairs knows exists.
Why we start there
We spend the first weeks of every engagement on site, across every shift, before we write a recommendation. It is slower at the start and faster at the end, because the plan is built on what people actually do. It is also why the people who run the work are still running our plan after we leave.
The process on paper is the day-shift process, written by people who work days. At night, with fewer managers and the same targets, people find the way that actually works. Sometimes it is better than the official one. Sometimes it is a workaround for a problem nobody upstairs knows exists.
Why we start there
We spend the first weeks of every engagement on site, across every shift, before we write a recommendation. It is slower at the start and faster at the end, because the plan is built on what people actually do. It is also why the people who run the work are still running our plan after we leave.